You Don’t Say!

A fun nonverbal communication skills refresher, perfect for business owners, employees and staff that deal with colleagues and the public regularly – teaching staff, health care, customer care.

The experiential exercises feature balloons because they are an excellent metaphor, are non-threatening, visually stimulating and engaging.

Primary Topic: the power and importance of nonverbal communication and first impressions

Secondary Topics: communication styles, customer service and overcoming differences, collaboration, using team building, humor and motivation

Objectives & Learning Benefits include:

  • Determine our effect on others
  • Distinguish effective nonverbal communication techniques & styles
  • Develop strategies & tools to be a more effective communicator



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